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iRidium for Mac: the "i3 pro" application

application for launching iRidium visualization on Mac OS

The application is availble for installation from the iRidium mobile web site:

Download the i2 Control setup package for OS X, unpack the archive with the program by double-clicking on it and copy the application in the Applications folder.

Synchronization with PC

Fast synchronization of projects with i3 pro is performed via iRidium Transfer. To work with iRidium Transfer, authorize in i3 pro using logs and the integrator password from the iRidium mobile web site.

Use of Transfer is available for the integrator only, as a debugging tool. Use the iRIdium Cloud service to send projects to the end-user

Add Control Panels in Transfer

1. Start i3 pro on the control panel and iRidium Transfer on your PC
2. Click the Search panel in Transfer - you will see the network scanning bar running

If Search does not work, read the instructions "Transfer Troubleshooting"

Add Your Project in Transfer

Add the project file (*.irpz) in iRidium Transfer. You can send the project file from iRidium Studio in Transfer by clicking "Send To Panel" on ToolBox

Prepare the Project

A control panel has two red fields:

• Select the project you want to upload on the control panel
• Set up its properties if necessary
• Select the control panel where you want to upload the project

Synchronize Transfer and the Panel

Variant 1 Click Reload in Transfer

• i3 pro is started and opened on the control panel
• the panel indicator in Transfer - green

Variant 2 Click "Send To Transfer" in Studio

• i3 pro is started and opened on the control panel
• Indicate the control panel where you want to upload your project

If the panel is not updated and the panel indicator does not become green, read "Transfer Troubleshooting"

i3 pro menu

Control of the i3 pro application is performed via the menu which can be opened:

• with the right-to-left swipe from the screen side (OS, Android)
• by clicking F7 (Windows, Mac)

The following actions are available in the i3 pro menu

• download projects from iRidium Cloud
• select the project for launching
• open the scanner of QR codes for fast project download by the link
• unauthorize to delete a device from the list of panels (to clear space for a new panel)
• local upload of projects from iRidium Transfer in the testing mode (for integrators only). The list of uploaded projects will also be displayed in the i3 pro menu.

System Settings

The system menu is a system section of the application in which functions for fine-tuning the operation of the application and the project are grouped More

Debugging

i3 pro for iOS, Android and Mac (unlike for Windows) does not allow you to see the system log directly in the application. That is why Remote logging is used:

Remote logging

The i3 pro log can be sent to a remote PC. The sending of the log is performed with the help of special programs for registration of the system log which are called Syslog Server. Example of such program: www.winsyslog.com.

Install and set up the server:

1. enter the UDP-port for launching the service: 514, the same as in the i3 pro system settings

2. start Syslog Server

Set the i3 pro to connect to Syslog Server:

1. Open the Debug tab' in the panel settings window and turn on the Remote Debugging' option, enter Host - IP address of a PC where Syslog Server is launched. Logging port is - 514. Set the depth of logging of iRidium systems and subsystems in iRidium Studio. The depth of logging has several levels from EMERGENCY (only errors) to DEBUG (detailed info).

2. Set the depth of logging for each driver added to the project.

3. Remote logging of i3 pro can be set not only in a project on a PC, but also in the system menu of i3 pro using one of the following ways. Click the right mouse button on the panel in iRidium Transfer and open the menu with the help of Show System Menu, long press on the empy area of workspace or a swipe from left to right.

Activtae remote logging Enable in the Remove debug tab and enter the Host - IP- address of a PC with Syslog Server, port (514) and logging level.

Fixing Problems

There is a number of typical problems which can lead to the disfunction of the panel search in iRidium Transfer or disable project uploading on control panels. Even when your application is set up correctly you can face the situation when you need to check some settings of PC, network and safety.

All problems described in this article can occur in practical work. Please check their solutions here before contacting iRidium Support Team!

How to understand that there is a problem ?

Normal uploading:

1. Panel indicator in Transfer - green
2. The project and license file are selected (the license file is not necessary but equipment cannot be controlled without it)
3. You can see the "Downloading" bar in Transfer
4. There is the "Updating has finished" string in the Transfer log
5. You see your updated project after the process is finished

Panel indication in Transfer

The indicator in Transfer displays the i3 pro state. To update the project the indicator has to be green (On) and i3 pro has to be started and opened:

	i3 pro is not connected to Transfer (start, open the app, check Wi-Fi)
	i3 pro is connected to Transfer, but the update is not allowed in the i3 pro settings (Update)
	i3 pro is connected to Transfer, the upload will start when clicking the Reload button

Fixing problems

Please perform all actions below one by one. They will help you to find and fix the problem:

* Yellow icon in Transfer

If you see the yellow icon On of i3 pro panel in Transfer it means that the ability of update has been trned Off in i3 pro settings. To turn it On again:

• press on panel in Transfer by the right mouse button, select "Show system menu"
• now you see the System setting in i3 pro . Select the "Update" tab
• set the tick Enable and press "Save & Exit"
• press the button in Transfer. Now the project updated!

1 Correspondence of versions

iRidium versions on PC and your control panel have to correspond:

• with iRidium V1.5 you need to use the iRidiumHD application
• with iRidium V2.1 you need to use the i2 Control application
• with iRidium V2.2 you need to use the i2 Control V2.2 application
• with iRidium V3.x you need to use the i3 pro application

The OS version of control panels mast be supported. For V3.x (i3 pro) you have to use:

• Apple iOS 11 and later - iPad, iPhone.
• Windows 7/8/10 - PCs, mono-blocks, tablet computers. Embedded versions and OS Emulators are not supported!
• Android 4.4 and later - smartphones and tablet computers. It is required to have a possibility to write data in the device internal memory (at least 50 Mb) an at least one network interface (Wi-Fi, Ethernet, 2g/3g/4g).

2 Home or office Wi-Fi network

Make sure the Wi-Fi network is not "Public", as Search and Upload will not work in this mode.

3 Transfer Network Connections

Only ONE network connection should be selected in the Transfer settings:

Confirm the changes and restart Transfer.

4 Windows brandmauer

Turn off the Windows brandmauer. It is the most common reason of problems with project upload.

The brandmauer does not show messages about blocking Transfer. The problem can appear after you reinstall Transfer, restart your PC or change your Wi-Fi network even if there were no problems before.

Start > Control Panel > Windows Brandmauer >Turn Windows Brandmauer On or Off > Turn Brandmauer Off.

If it helped add iRidium Transfer in the list of exceptions of the brandmauer (or temporarily turn it off).

5 Anti-virus software

Turn off any anti-virus software (for example, AVAST, ESET, Kaspersky, Dr.WEB, Microsoft, Panda, Agnitum, etc.) temporarily. If you are sure that you will do it correctly just add iRidium Transfer in the list of exceptions of your anti-virus software. Restart Transfer.

6 Connection between devices

The project might not upload on the control panel because of incorrect settings of the IP-network.

For example, on one of the devices Wi-Fi can be off or the devices might be in different IP-subnetworks. To check it, pingthe control panel with the PC where Transfer is running:

Start > Run > cmd > ping <IP of the panel> >>> ping 192.168.0.10

Check network settings on all devices - their addresses should belong to one network and subnetwork:

If there are problems with network connection please contact your local network administrator.

7 Third-party software (torrent-tracker)

The Transfer application uses ТСР port 10000 and UDP ports 10001, 10002 for searching panels and uploading projects. Some applications, for example uTorrent, also use these ports and thus block the work of Transfer.

If the port of project uploading (10000) is busy, you will see the message in Transfer. Do not ignore it. Turn off the third-party applications which show network activity and restart Transfer.

8 Selecting projects in Transfer

Make sure you added your project and license in Transfer, and not only upload the standard interface (default screen saver) which is stored in Transfer by default.

When making any changes in your project you need to update the project in Transfer for these changes to be uploaded on the control panel.

9 Correct Wi-Fi settings on all devices

If you use the static address of the PC and panel, make sure all required fields of connection settings are filled in (especially the router address). Otherwise, you will have ping but Search will not work.

- The device IP-address should be unique in one IP subnetwork

- The router have to be indicated and it should be done correctly. Otherwise, the client will not be able to connect to Transfer for project uploading.

- DNS should be indicated. Generally it is the same as Default Gateway

If you use DHCP click "Renew Lease"

10 HTC, Samsung note 3 (Android OS)

Due to security settings on Samsung note 3 tablets and due to problems with firmware on some HTC smartphones (HTC Sensation, HTC Incredible S) the panel search function and update from Transfer do not work.

In the case of such problem you should update your project through i3 pro system settings. See more information about it in “What to do if you couldn’t fix the problem”.

What to do if you couldn’t fix the problem

Use these instructions if you need to solve the problems urgently. In other cases please contact iRidium Support Team to find out the reasons of problems with panel search or project upload as this method does not always help.

You can initiate project upload manually. The indicator of the panel in Transfer will be red but in some cases the project upload becomes possible.

1. Start i3 pro on the control panel.
2. Hold a finger on any area of the application without active items (for example, in the left upper corner) for 10 seconds.
3. You will see the password request. Enter 2007 and click ОК
4. Open the "Update" tab, activate the update - Update: ON
5. In the "Host" property indicate the IP-address of the computer where Transfer is running.
6. Click "Update Now"
7. In the Transfer log (if Search didn’t work) you will see the message "Authorization is false" (the device is not in the list). The device HWID will be shown in the line before the message:
   
8. Copy the HWID and add it in the list of panels
   
9. Close i3 pro. The application should NOT be in the background
10. Select the project and license and restart i3 pro. The upload of the project on the panel will start.

If Search didn’t work, it will not work but you will be able to upload your projects by restarting the application on the panel.

Please go through all the above mentioned solutions one more time. If it didn't work, contact iRidium Support Team.